Frequently Asked Questions

We do not offer Premium support for clients; requests are handled and analyzed in the order they are received.

No additional taxes apply to Hostico services, but there may be fees for services purchased through third parties. Contact the sales department for details.

The return policy allows for a full refund for hosting services within 30 days. Additional details can be found on the Terms and Conditions page.

The modification of the billing period is possible through the commercial department, respecting the available periods for services and hosting packages.

Reactivation of services via SMS is not possible, this channel is only intended for informing about invoices. Contact Hostico through the methods available on the Contact page.

There is no limit to the number of SMS notifications received on a customer account, but this may be subject to change.

We offer SMS notifications for account creation, billing information, and services. Activation is available in the administration panel.

To deactivate participation in the Hostico affiliate program, contact the support team. You will receive a confirmation after processing.

Premium domains are short, common, and have special rates. The price depends on popularity and the number of characters. Contact the sales department for details.

IPv4 and IPv6 are protocols for identifying devices on networks. IPv4, with 32 bits, faces address exhaustion, while IPv6, with 128 bits, offers many more options.

Is additional monitoring of hosting services necessary? Find out how Hostico provides 24/7 technical support and what risks external systems involve.

We offer remote assistance via TeamViewer only in extreme situations, at the initiative of the Hostico team. Contact us for more information.